dukhon Privacy Policy

This page describes what we collect when you use dukhon and how we keep that data protected. Every time you log in, deposit funds, or join a live table, we gather certain information—some you provide directly, some we collect automatically. We take your privacy seriously and use industry-standard practices to safeguard your details.

We at dukhon are transparent about our data practices. We do not sell your information to third parties, and we only use your data to operate your account, process payments, comply with legal requirements, and improve our service. Our privacy commitments apply whether you access dukhon via mobile app, web browser, or any other channel.

If you have questions about how we handle your data, our support team is available via email and live chat to explain our practices in plain language.

What Data We Collect on dukhon

When you register for an account on dukhon, we collect your full name, date of birth, email address, and phone number. We also record your mailing address during account verification. This information allows us to confirm your identity, communicate with you about your account, and comply with anti-money-laundering regulations.

We collect payment information each time you deposit or withdraw. When you use DANA, e-wallet, mobile banking, or local payment, we record the transaction amount, timestamp, and payment method type—but we do not store your full payment credentials. Bank transfers through online payment, e-wallet, mobile banking, or local payment are processed by our payment partners, and we receive only a confirmation that the transfer succeeded.

We automatically collect technical data about your use of dukhon. This includes your IP address, device type, browser version, operating system, and which pages or games you access. We also log login timestamps, account activity history, and any errors you encounter. This technical data helps us diagnose problems, prevent fraud, and understand how you use our platform.

How We Use Your Data on dukhon

Our primary use of your data is to deliver dukhon's services. We use your account information to process your deposits and withdrawals, verify your identity before large cashouts, and send you login confirmations and password-reset emails. Your payment history helps us detect suspicious activity and protect your account from unauthorized access.

We use your technical and activity data to improve dukhon's performance. We analyze which games are popular, how long users stay on each page, and where our mobile app experiences buffering or crashes. This analysis helps us optimize video streaming, reduce load times, and fix bugs that affect your experience.

We are required by law to use your data for compliance purposes. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, we may need to verify that you comply with local regulations. We also use your data to investigate complaints, resolve disputes, and respond to law-enforcement requests where legally required to do so.

At dukhon, we collect only the information necessary to run our platform safely and legally. We do not use your data for marketing or sell it to advertisers.

Third-Party Processors and Data Sharing on dukhon

We share your data with carefully selected third parties only when necessary. Our payment processors (online payment, e-wallet, mobile banking, local payment, and Indonesian banks) receive your payment information to process deposits and withdrawals. These companies operate under their own privacy policies and are bound by contract to protect your data.

We may share your information with identity-verification providers who confirm your name and address during Know Your Customer (KYC) checks. These providers use your data only to verify your identity and do not retain it longer than necessary. Our servers may sit outside your jurisdiction—we work with cloud providers in multiple regions to ensure service reliability.

We do not share your personal data with marketing companies, data brokers, or any organization unrelated to operating dukhon. If law enforcement requests your data, we comply only when legally required and will notify you of the request where possible.

Your Rights and Our Data Protection on dukhon

You have the right to access, correct, or delete your personal data on dukhon. If you wish to download a copy of everything we hold about you, request that we correct inaccurate information, or ask us to delete your account, contact our support team. We respond to such requests within a few business days, subject to legal requirements that may require us to retain some information.

We protect your data using encryption, secure password hashing, and access controls. Only authorized team members at dukhon can view sensitive information, and we log all access to audit for unauthorized viewing. Our systems are tested regularly for security vulnerabilities, and we update our defenses as new threats emerge.

We use cookies on dukhon to remember your login session, store your language preference, and track which games you've played. Most cookies expire when you close your browser; others persist for up to one year to improve your next visit. You can disable cookies in your browser settings, though this may affect dukhon's functionality.

Account Data

Your name, email, phone, and address are encrypted and accessible only to authorized staff. We delete this data upon account closure unless legal requirements require retention.

Payment Records

We keep transaction histories for seven years to comply with financial regulations and support dispute resolution on dukhon.

Technical Logs

IP addresses, login times, and activity logs are retained for up to ninety days to detect fraud and troubleshoot technical issues.

Legal Requests

We comply with court orders and government requests only when legally binding. We do not voluntarily share data with authorities.

Our dukhon platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you access dukhon from a restricted jurisdiction, we may disable your account and return your balance. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

We update this privacy policy from time to time to reflect changes in our practices or new legal requirements. We will notify you of material changes via email or by posting a notice on dukhon. Your continued use of our platform after such notice means you accept the updated policy. For questions about how we handle your data, reach out to our support team via email or live chator visit our FAQ for common privacy questions.